How PetComply handles personal data

Who operates PetComply

PetComply is currently operated by Roxana Ganicenco in Romania.

For account registration, authentication, service security and other processing undertaken to operate PetComply, Roxana Ganicenco determines the purposes and means of processing.

Organization workspaces are currently limited to fictional or fully anonymised practitioner-pilot cases. Do not enter identifying client information, real microchip numbers or real document identifiers. Real agency-client personal-data processing is not enabled for the pilot.

Privacy contact email: [email protected]

Data we collect

The service stores the following categories of information for the features in use. Current organization pilot forms do not request new client email or phone information. Contact values saved in earlier client records may remain stored and may appear in account-scoped exports.

• Account email address and optional display name
• For organization workspaces: client display name, optional internal reference, status, and any previously saved client contact details
• Client-to-pet and travel-case associations created by organization users
• Pet profile data such as pet name, species, breed, weight, age, birth date, microchip number, and color from existing profiles
• Pet document metadata entered by you, such as document type, issue date, expiry date, and treatment date
• Travel readiness inputs such as origin, destination, travel date, owner-declaration context, and document-availability answers
• When an unsupported route is submitted, we may retain its origin, destination, submission time, and associated account and user identifiers when you are signed in
• Saved travel readiness check history and result messages
• Security, audit, and abuse-prevention records such as login attempts, email verification events, and password reset events

How we use your data

We use personal data to create and secure accounts, evaluate supported pet travel routes, preserve your saved pets and saved checks, and operate basic security controls.

During the organization practitioner pilot, users may enter only fictional or fully anonymised client, pet and trip information. PetComply uses those pilot records to provide workspace and check features.

We also retain limited operational and audit information where needed to prevent abuse, investigate issues, and maintain the service.

• Account management and sign-in security
• Travel-readiness evaluation and saved history
• Coverage-demand analysis and product planning based on unsupported-route submissions
• Password reset and email verification delivery
• Security monitoring, abuse prevention, and service troubleshooting

Legal basis

We process account registration, authentication, workspace access and the core PetComply service where necessary to provide the service you request, including steps taken at your request before entering into or performing our service relationship.

Security logging, abuse prevention and service-integrity processing are carried out where necessary for PetComply's legitimate interests in securing and operating the service, provided those interests are not overridden by your rights and interests.

Optional Google Analytics is processed only with your consent and remains disabled unless you allow it.

How long we keep data

Workspace and application records remain while the account is active unless a supported deletion operation removes them. Archiving a client or case does not erase it.

Supported account deletion removes the linked application records covered by that deletion path. Shared or multi-workspace account deletion requires support review.

Operational records, provider logs and backups can have separate handling; not every residual copy is necessarily deleted immediately. Contact us about a specific deletion request or retention question.

Your rights

Depending on applicable law, you may have rights to access, export, correct, delete, restrict, or object to certain processing, and to complain to your supervisory authority.

• Download the available account-scoped export
• Correct inaccurate profile information
• Ask about account or organization client data requests
• Ask questions or make a complaint through the privacy contact channel

Processors and service providers

PetComply currently uses Brevo for transactional email such as email verification and password reset delivery.

When you allow optional analytics, Google Analytics processes limited website usage information on our behalf.

Hosting, infrastructure, and database providers may also process data on our behalf where needed to operate the service.

International transfers

Service providers may store or access information outside the EU or EEA. Where this applies, the destination and transfer arrangements depend on the provider. Contact us for information about a specific provider or transfer.

Contact

For privacy questions, requests, or concerns, contact [email protected].

PetComply is not an official authority and does not make border-entry decisions. Travel-readiness results are advisory and should always be confirmed with official authorities and your veterinarian.